Privacy Policy

Privacy Policy for spin-flex.com

Effective Date: 09.11.2025

Introduction:

Spinflex Instruments Ltd operating the website spin-flex.com (“the Website”), is committed to protecting the privacy of our users and customers. This Privacy Policy describes the types of information we collect, how we use it, with whom we share it, and how we protect it. This policy has been written in accordance with the Israeli Protection of Privacy Law, 5741-1981, and its regulations.

1. Collection of Personal Information

We collect personal information in two main ways:

  • Information Provided Directly by You:

    • Order Details: Your full name, shipping and billing address, email address, phone number, and payment details (Note: Sensitive payment details such as credit card numbers are usually processed by external payment service providers and are not stored by us).

    • Account Details: Username and password.

    • Communication: Information you provide when contacting us through contact forms, email, or chat.

  • Information Collected Automatically:

    • Usage and Analytics Data: IP address, browser type, operating system, pages viewed on the site, time spent, and referrals to and from the site.

    • Cookies and Tracking Technologies: We use Cookies and similar tracking technologies to improve user experience, analyze website usage, and for targeted advertising.

2. Use of Information

We use the collected personal information for the following purposes:

  • Order Fulfillment and Processing: Delivering the products you ordered, processing payments, and shipping the products.

  • Customer Service: Responding to inquiries, providing support, and handling issues.

  • Website Improvement: Analyzing website usage to enhance user experience, our products, and services.

  • Marketing and Advertising: Sending updates, promotions, and marketing materials (only if you have given your explicit consent).

3. Sharing Information with Third Parties

We share personal information with third parties only as necessary and for the purpose of providing the services:

  • Service Providers: Shipping companies, payment processing providers, hosting services, and advertising platforms (such as Google Ads, Meta/Facebook) – only for the purpose of providing the necessary services.

  • Legal Requirement: If required by law, court order, or competent authority.

  • Change of Ownership: In the event of a merger, acquisition, or sale of all or part of the company’s assets, personal information may be transferred to the acquiring entity.

4. Data Security

We take reasonable and customary security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Security measures include, among others, SSL encryption (during data transfer) and storage on secure servers.

5. User Rights (Right to Review and Deletion)

In accordance with the Protection of Privacy Law, you are entitled to:

  • Review the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information from our databases, subject to our obligation to retain certain information by law (e.g., for accounting purposes).

  • Withdraw your consent to receive marketing material at any time.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or wish to exercise your rights, please contact us:

  • Company/Business Name: Spinflex Instruments Ltd

  • Email Address: info@spin-flex.com

  • Physical Address: Tzahal 99, Ashkelon, Israel

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